Refund and Returns Policy
At Elevra Store, we aim to provide quality clothing. If you are not satisfied with your purchase, you may request a return under the following conditions:
Return Policy
- Returns are accepted within 7 days of receiving your order
- Items must be unused, unworn, and in original condition
- All tags and packaging must be intact
- A proof of purchase is required
Non-Returnable Items
We do not accept returns for:
- Sale or discounted items
- Undergarments or intimate wear
- Used, damaged, or washed items
Refunds
- Once we receive and inspect the returned item, we will notify you via email
- If approved, your refund will be processed within a few working days
- Refunds will be issued to your original payment method
Exchanges
- Exchanges are only allowed for defective, damaged, or wrong items
- To request an exchange, contact us at: Info@elevra.store
Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
Contact Us
For any questions or return requests, email us at:
Info@elevra.store
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